ABOUT PONY SALON
Pony Salon opened its doors in 2012 in Vancouver’s historic and inspiring Gastown area and is home to a team of hand-selected experienced, engaged and thoughtful stylists. We ‘keep it simple’ by specializing in what we do best; expert haircuts, hair colours and styling by top professionals who are passionate about their craft.
The salon space showcases the 100+ year old bones of our building with high ceiling, south facing windows, exposed posts and beams and ancient floors, a design aesthetic that personifies the historical Gastown neighbourhood. An assortment of complimentary beverages, the latest fashion magazines, wifi and comfortable styling chairs all help the staff easily provide for every experiential need during services.
Pony Salon is not just a home for hair, but also an intersection where the Gastown’s incredible art, fashion and food communities meet and share ideas. It’s where we craft wearable art while having a wonderful conversation.
We carry Bumble and bumble from New York City as well as cult favourite Oribe and Shhhowercap and a choice retail assortment of other brands. Staff frequently train locally and internationally to keep abreast of the latest trends.
DO YOU HAVE A MISSION STATEMENT?
We do. At Pony our mission is to truly honour and respect the time and commitment of our coworkers and guests. By keeping our service offerings simple we ensure our stylists are empowered to craft to the best of their abilities and also enjoy their lives outside of the salon. Our support team is encouraged and we champion their developing skills. By respecting the effort, time and expense spent by guests we are able to provide a welcoming, rewarding, intimate and beautifying feel-good experience.
WHO SHOULD I BOOK MY FIRST VISIT WITH??
That’s a hard one. Everyone who works at Pony is a star in their own way. Read the PEOPLE section and see who has a bio blurb you connect with and know that consultations are free and we are happy to direct you to the right fit with some information about you.
WHAT IS AN ENVIRONMENTAL FEE AND WHY DO I HAVE TO PAY FOR IT?
Good question. Thank you for asking. Green Circle Salons offers a service to enrolled salons whereby they divert salon and spa waste from landfill and waterways. They regularly collect, recycle and repurpose our salon’s hair, foils, colour-tubes, papers and plastics, glass, and other waste. As nothing comes for free this is a paid service and is subject to GST so all paid cut and colour services at Pony are subject to a small fee to facilitate this environmentally friendly move.
IS IT REALLY COOL TO SEE A DIFFERENT STYLIST AT THE SAME SALON (OR AT ANOTHER SALON)?
Yes. Yes it really is. We built our business to serve you and we truly all are super cool with our beloved clients seeing anyone else. Booking with someone new can be daunting but it is usually just such a nice way to try something different and get a new direction for your locks. Seriously, just ask all our clients who swap around.
WHY DO YOU CHARGE FOR NO-SHOWS AND LATE CANCELS?
Thanks for considering this one as it is near and dear to our heart. The reason we have decided to undertake the extremely laborious task of ensuring we have billing information and following up with late cancellations is that we value our team and want to ensure they make enough money to live the life they have signed up for working at Pony. Outside of emergencies, which happen and we understand those and allow a pass, when clients are unable to allow us at least 24 hours notice of a intended no-show we often are unable to fill the spot (and if we do there is no charge anyhow). So prior to this policy for a late cancel or no show appointment your stylist was unable to earn any income for the time reserved and making great hair is expensive!
PROFESSIONAL HAIR PRODUCTS- ARE THEY WORTH IT?
We think so. For the most part with most people anyway. We have invested a lot of time and so much energy to continuously learn what is the current best in available, what works best on what hair types and who would benefit from such and such. We look at provenance, modes of production and ingredients as well as form, function and substance of all our product. When there are great options for your tresses we are happy to share and we so appreciate when you utilize our expertise and choose a recommendation to purchase in salon that supports our small business. Returns are always ok and we so appreciate your dollars spent with us on the suggestions we have made.