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ABOUT PONY SALON
Pony Salon opened its doors in 2012 in Vancouver’s historic and inspiring Gastown area and is home to a team of hand-selected experienced, engaged and thoughtful stylists. The salon ‘keeps it simple’ by specializing in what they do best; just expert haircuts, hair colours and styling serviced by top professionals who are passionate about their craft.
The salon space showcases the 100+ year old bones of the building with high ceiling, south facing windows and exposed posts and beams, a design aesthetic that personifies the historical Gastown neighbourhood. An assortment of complimentary beverages, the latest fashion magazines, wifi and comfortable styling chairs all help the staff easily provide for every experiential need during services.
Pony Salon is not just a home for hair, but also an intersection where the Gastown’s incredible art, fashion and food communities meet and share ideas. It’s the place where a few strong, dedicated and spirited hair stylists are crafting wearable art.
The salon carries the Bumble and bumble hair care line from New York City as well as cult favourites Oribe and R + Co and a choice retail assortment of hair accessories and tools. Staff
frequently train locally and internationally to keep abreast of the latest trends.

DO YOU HAVE A MISSION STATEMENT?

We do. At Pony our mission is to truly honour and respect the time and commitment of our coworkers and guests. By keeping our service offerings simple we ensure our stylists are empowered to craft to the best of their abilities and their support team is encouraged to champion their skills and everyone can grow their own careers. By respecting the effort, time and expense spent by guests we are able to provide a welcoming, rewarding, intimate and beautifying feel-good experience.

WHO SHOULD I BOOK MY FIRST VISIT WITH??

That’s a hard one. Everyone who works at Pony is a star in their own way. Read the PEOPLE section and see who has a bio blurb you connect with and know that consultations are free and we are happy to direct you to the right fit with some information about you.

WHAT IS AN ENVIRONMENTAL FEE AND WHY DO I HAVE TO PAY FOR IT?

Good question. Thank you for asking. Green Circle Salons offers a service to enrolled salons whereby they divert salon & spa waste from landfill & waterways. They regularly collect, recycle & repurpose our salon’s hair, foils, colour-tubes, papers and plastics, glass, and other yucky waste.  As nothing comes for free this is a paid service and is subject to GST so all paid cut and colour services at Pony are subject to a small fee to facilitate this environmentally friendly move.

IS IT REALLY COOL TO SEE A DIFFERENT STYLIST AT THE SAME SALON (OR AT ANOTHER SALON)?

Yes. Yes it really is. We built our business to serve you and we truly all are super cool with our beloved clients seeing anyone else. Booking with someone new can be daunting but it is usually just such a nice way to try something different and get a new direction for your locks. Seriously, just ask all our clients who swap around.

WHY DO YOU CHARGE FOR NO-SHOWS AND LATE CANCELS?

Another great question. Thanks for considering this one as it is near and dear to our heart. The reason we have decided to undertake the extremely laborious task of ensuring we have billing information and following up with late cancellations is that we value our team and want to ensure they make enough money to live the life they have signed up for working at Pony. Outside of emergencies, which happen and we understand those and allow a pass, when clients are unable to allow us at least 24 hours notice of a intended no-show we often are unable to fill the spot (and if we do there is no charge anyhow). So prior to this policy for a late cancel or no show appointment your stylist was previously unable to earn any income for time reserved and the salon lost money.
Did you know best-in-class hair salons on average aim to make 5-10% profitability? We certainly aim to be in the top tier but that tiny margin is ever shrinking when we not only aim to provide our staff with some benefits and considerable time off to recharge but to also give our clients great tasting beverages and indulge them with the best available hair products we can find. Making great hair is expensive!
To be clear, despite having the most wonderful guests in town and informing every one of them of our cancellation policy we nonetheless had 26 non-emergency cancellations in 2015 and more than 30 in 2016 and have racked up about a dozen in 2017 so far. Had we not had a cancellation policy that would have worked out to more than 6 completely unpaid days for each full time staff member each year. That means they would have come to work, paid for childcare, paid for parking, did their very best and nonetheless earned zero. The times our clients had sick kids or serious car trouble or were delivering babies or had the plague we were happy to earn nothing but for the other 60+ times above it was a relief to provide our team the ability to possibly cover their costs of coming to work or even earn a small income. We know it is hard for many people in other industries to relate to this very specific situation but we are so very very glad you have read so far to learn why.

PROFESSIONAL HAIR PRODUCTS- ARE THEY WORTH IT?

We think so. For the most part with most people anyway. We have invested a lot of time and so much energy to continuously learn what is the current best in business, what works best on what hair types and who would benefit from such and such. When there are great options for your tresses we are happy to share and we so appreciate when you utilize our expertise and reward us with a recommended purchase in salon that supports our small business. Returns are always totally ok and we so appreciate your dollars spent with us on the suggestions we have made versus online or at the mall.

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